We ship via USPS (Priority Mail, etc.) and via FedEx (Ground, International). Shipping costs and options are listed when you check out. You will be notified via e-mail (providing you supplied a valid e-mail address that is not blocked or filtered) when your order has shipped. If your order is shipped via FedEx or USPS, a tracking number will be e-mailed to you. Please note that at this time we do not ship to hotels or offer Saturday delivery. Expedited Orders (2-Day/Overnight) will go out same day if placed by 11:59AM PST. Standard shipping options please allow 24-48 hours for shipping.
Once your shipping provider has picked up your order please check with the shipper directly (USPS or FedEx) for specific updates and details regarding your shipment.
Please note that RetroBelt USA, LLC is not responsible/nor subject to additional tariffs, taxes, customs or duty fees assessed by countries outside of the contiguous continental United States. Any VAT, taxes or fee assessments by the destination country are the purchaser's responsibility.
If you have any questions regarding shipping feel free to give us a call (see contact info below).
RetroBelt USA, LLC
7470 Commercial Way
Henderson, Nevada 89011
Toll Free: 888.325.1555
Route Shipping Policy
Route FAQ: Shipping, Tracking, and Claims
Q: Where Is My Order?
A: Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
Q: When Should I File a Claim?
A: Use the following as a guideline for when a claim should be submitted.
Marked As Delivered (Stolen)
∙ Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered. Please note, orders over $500 USD will require a police report to be filed by the customer before any resolution can occur.
Stuck In Transit (Lost)
∙ For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.
∙ For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
∙ Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
All of Route’s policies are listed here (https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies).
Q: What if My Order Never Arrives or is Stolen?
A: Route Protect definitely helps cover these instances! To protect your order against loss or theft, add Route Protect at checkout.
If your order has not arrived, please file a claim with Route here (https://claims.route.com/).
Q: What if My Order Arrives Damaged?
A: Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here (https://claims.route.com/).
Q: How Do I File a Claim for my Lost, Damaged, or Stolen Order?
A: If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here (https://claims.route.com/). To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here (Apple Store and Google App Store).
Q: Is Route refundable?
A: Route is only refundable if the order is cancelled before shipping. Once the order is shipped, route is non-refundable.
Q: What are Route’s Terms and Conditions?
A: Route’s terms and conditions are listed here (https://route.com/terms-and-conditions/).
Q: Is Route a Licensed Insurance Company?
A: Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.